Terms and Conditions

• "Client", "you" or "your" means the individual, company, or organisation engaging our services.
• "Services" means consultation, implementation, customisation and automation, training, support and maintenance services, ERPNext hosting, and any related professional services provided by NovaraTech.
• "Agreement" refers to these Terms and any formal proposals, statements of work (SOW), or service agreements between you and NovaraTech.

NovaraTech provides professional services including:

• ERP consultation and business process advisory
• ERP system implementation
• Customisation and automation of ERP platforms
• Training services for ERP systems
• Support and maintenance services
• ERPNext hosting services

The specific scope, deliverables, timelines, and fees will be set out in a separate written proposal or agreement before any work begins.

You agree to:

• Provide accurate information, materials, access, and systems as required for NovaraTech to perform the Services.
• Review deliverables, provide feedback, and make decisions in a timely manner.
• Ensure that you have the necessary rights and permissions for any data or content provided to NovaraTech.
• Maintain secure access credentials for any systems or services you control.

Delays caused by missing or incorrect information from the Client may impact project timelines.

• Fees for Services will be as agreed in writing before commencement.
• Unless otherwise stated, all charges are payable in advance for support, maintenance, and hosting services.
• Invoices are due within the payment terms specified (typically 14–30 days from invoice date).
• Late payments may result in suspension or termination of Services and may incur interest or additional fees.
• No refunds are payable for work already completed or for advance payments where Services were made available.

• All intellectual property rights in any materials, documentation, or tools provided by NovaraTech remain our property or that of our licensors.
• Deliverables produced specifically for you will be licensed to you for internal business use unless otherwise agreed.
• You may not reproduce, distribute, modify, or use NovaraTech intellectual property beyond the scope permitted without prior written consent.

This protects both your project outputs and our internal tools.

If NovaraTech provides ERPNext hosting:

• You remain the data controller under UK GDPR, and NovaraTech acts as a data processor.
• NovaraTech will process data only as necessary to perform the agreed hosting services.
• You are responsible for the accuracy of your data and backups unless a formal backup plan is specifically included.
• We will take commercially reasonable steps to maintain systems, but do not guarantee uptime or uninterrupted service.

Support services include technical assistance, bug fixes, and clarification on system functionality. They do not include:

• Major redesigns
• New feature development
• Data correction caused by misuse or external software issues

Additional work beyond a support agreement will be quoted and billed separately.

Each party agrees to keep confidential any non-public information received from the other party in connection with the Services, and not to disclose such information except as required by law or where necessary to perform the Services.

To the maximum extent permitted by law:

• NovaraTech will not be liable for indirect, consequential, or special losses (including loss of profits, revenue, business opportunities, or data).
• Our total liability for any claim arising under these Terms shall not exceed the total fees paid by you for the relevant Services in the 12 months preceding the claim.

• Either party may terminate the Services as set out in a separate agreement.
• Termination will not relieve you of the obligation to pay for Services already delivered or that are due.
• Upon termination, any licence granted to you will cease.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

NovaraTech reserves the right to update or amend these Terms from time to time. Updated versions will be published on our website with a revised "Effective Date". Continued use of our services means you accept the updated Terms.

This Agreement, together with any proposals, quotes, or other written documents you sign, constitutes the entire agreement between you and NovaraTech regarding the Services and supersedes all prior agreements.

For questions regarding these Terms:

• Email: info@novaratech.co.uk
• Company: NovaraTech Ltd