Privacy Policy

NovaraTech Ltd

NovaraTech Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

1. Who We Are

  • Company: NovaraTech Ltd
  • Trading Name: NovaraTech Ltd
  • Company Number: 10149501
  • Registered Office: Piccadilly Business Centre, Unit C Aldow Enterprise Park, Blackett Street, Manchester, England, M12 6AE
  • Contact Email: info@novaratech.co.uk

We do not have a Data Protection Officer (DPO) at this time.

2. Personal Data We Collect

We may collect and process the following personal data:

Website Forms

  • Name, email, phone number, company name
  • Demo booking requests
  • Support enquiries

Account / Portal Data

  • Usernames and passwords (if clients log in)

Sales & CRM

  • Client contact details stored in our internal ERP system

Payments

  • Bank transfer details (processed via our banking provider)
  • We do not store card details

Lawful basis: Contract and legal obligation.

3. How We Use Your Personal Data

We use your information for purposes including:

  • Responding to enquiries and support requests
  • Processing demo bookings
  • Managing client relationships via our ERP system
  • Processing payments via online banking
  • Compliance with legal obligations (accounting, tax)

We do not track email opens or use marketing automation currently.

4. Cookies & Tracking

Our website currently uses only essential functional cookies required for basic operation.

We do not use:

  • Google Analytics
  • Hotjar
  • Meta/Facebook Pixel
  • LinkedIn Insight Tag
  • Any additional ad tracking

No cookie banner is currently installed.

5. Hosting & Software Providers (Data Processors)

  • Website Host: GoDaddy
  • Email Provider: Zoho Mail (future Microsoft 365)
  • ERP System Hosting: Self-hosted or ERPNext hosting for hosted customers

These providers process personal data on our behalf in accordance with our instructions.

6. Data Sharing

We do not sell your personal data. We only share personal information with trusted service providers who support our operations (such as hosting, email, or ERPNext services), and only to the extent necessary for them to perform these services.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Marketing

  • We do not currently send marketing emails
  • Users do not opt-in to newsletters
  • We may contact prospective clients as part of business development (cold outreach)

9. Data Retention

  • Enquiry data: 12–24 months
  • Accounting and financial records: 6 years (UK legal requirement)

After these periods, data will be securely deleted or anonymised.

10. International Data Transfers

  • We may serve clients outside the UK
  • Some of our systems store data outside the UK (e.g., US-based servers)
  • We take appropriate safeguards to ensure compliance with UK GDPR when transferring personal data internationally

11. Children's Data

Our website is not directed at children under 18, and we do not knowingly collect data from children.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing
  • Restrict processing in certain circumstances

To exercise your rights, contact us at info@novaratech.co.uk.

13. Complaints

If you believe your data rights have been violated, you can lodge a complaint with the Information Commissioner's Office (ICO):

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact us for any questions →